How long must an LP-gas licensee or registrant retain a copy of all customer records?

A liquefied petroleum gas (LP-gas) licensee or registrant is required to retain customer records for a period of five years. This duration is established to ensure that regulatory authorities can access necessary records for inspections, inquiries, or any issues arising related to the delivery, installation, or use of LP-gas. Retaining records for five years allows for an adequate review of service history and compliance with safety and operational protocols mandated by NFPA 58.

This five-year retention period is reflective of best practices in the industry, providing a balance between the need for oversight and the operational realities of businesses. Keeping records for too short a duration may hinder investigations or compliance verifications, while retaining them indefinitely may lead to unnecessary storage burdens and complications in managing records.

In summary, the correct retention period aligns with regulatory expectations, aiding in maintaining safety, reliability, and customer service within the LP-gas industry.